Wholesale trading terms
These terms apply to all wholesale (B2B) orders placed with HOLO. HOLO is the trading name of HOLO BULGARIA EOOD, company ID 208974883, VAT BG208974883, ul. Tsar Asen 43, fl. 7, apt. 63, 9000 Varna, Bulgaria. They replace the consumer terms of holo.bg for business customers. By placing a trade order you confirm that you buy for resale or business use and not as a consumer, and that you accept these terms. The version published on the date of your order applies to that order.
1. Trade accounts
Trade prices and ordering are available only to approved business accounts. We review every application by hand. Approval requires a registered business, a contact person and, for 0% VAT, a valid EU VAT number that we verify in VIES. We may decline or close an account at our discretion.
2. Prices
All trade prices are in euro and exclude VAT. Prices are fixed per product and may change without notice; the price shown in the catalogue at the time of order applies. Prices do not include transport.
3. Minimum order and volume discount
Orders placed through the trade portal have a minimum value of €600 net of VAT. A first order placed by email can be as small as one box. Volume discounts for larger and regular orders are agreed per order. Discounts do not apply to transport.
4. Availability and lead times
Products are marked as From stock (held in Bulgaria, shipped after payment) or To order (imported on request). For to-order items we confirm quantity and lead time before you pay. In English we currently offer Delta Reign. If an item becomes unavailable we will offer a substitute or refund that line.
5. Orders and confirmation
An order placed through the catalogue or by email is a request. We confirm it by email with a pro-forma invoice for the goods. A contract is formed when we send that confirmation, on these terms. On request, before payment, we send photos or a video of the boxes in your order.
6. Payment
Orders are paid in advance, by bank transfer against the pro-forma invoice or by card through a secure payment link. Goods are reserved or ordered once payment is received. After two completed orders we may agree other terms in writing. You may not withhold, reduce or set off any payment because of a claim.
7. VAT
| Customer | VAT |
|---|---|
| Business in Bulgaria | 20% Bulgarian VAT |
| EU business with a valid VIES VAT number | 0%, reverse charge (Art. 138 VAT Directive 2006/112/EC) |
| EU business without a valid VAT number | 20% Bulgarian VAT |
| Business outside the EU | 0%, export |
Your VAT number and the legal basis for the zero rate are printed on the invoice. You are responsible for keeping your VAT number valid.
8. Transport and inspection
Transport is not included in the order and is not calculated at checkout. After confirmation we quote the transport cost for your shipment and destination and invoice it separately. Goods travel at the buyer’s risk from the moment they are handed to the carrier. You must inspect every shipment on delivery. Visible damage to the parcel must be noted with the carrier and reported to us within 48 hours.
9. Sealed product
Sealed products are supplied in the retail packaging and outer wrap in which we receive them from our import partners. Outer shrink-wrap may be applied by the manufacturer or by an importer or distributor in the supply chain; the type of outer wrap is not a defect and is not grounds for a claim. We do not guarantee the contents, pull rates or value of any sealed product.
10. Claims
Any claim that goods are not authentic, have been tampered with or do not match the order must be sent to us in writing within 5 working days of delivery. A claim about contents that are only visible after opening must be sent within 2 working days of opening and in any case no later than 30 days after delivery.
Every claim must include one continuous, unedited video that starts with the unopened courier parcel, with the shipping label clearly visible, and shows the opening of the parcel, the removal of the outer wrap and the opening of every product and pack concerned. Claims without such a video are not accepted.
You must keep all goods from the shipment, opened and unopened, with all packaging, and make them available to us for inspection. On our request you must send them to us for examination. If you dispute authenticity, the goods are examined by an independent expert appointed by us; the cost is paid by you and refunded if the claim is upheld.
If a claim is upheld we will, at our choice, replace the goods, issue a credit note or refund the affected units against their return. Goods that have been resold or are not returned cannot be refunded.
11. Returns
Trade sales are business-to-business. The 14-day consumer right of withdrawal does not apply. Apart from claims accepted under section 10, goods are not taken back. Sealed product that has been opened cannot be returned.
12. Resale
You may resell the goods through your own channels. You may not present yourself as HOLO or use our brand assets without written permission. Product images in the catalogue are provided for your own listings of goods bought from us.
13. Liability
Our total liability for any order is limited to the invoiced net value of the goods concerned. We are not liable for lost profit, loss of business or reputation, or any indirect loss.
14. Law and disputes
These terms are governed by Bulgarian law. All disputes are subject to the exclusive jurisdiction of the competent Bulgarian court.
Last updated 9 November 2026.